Equips new and recently joined members of the automotive industry with essential knowledge of how dealerships operate and fit into the wider automotive landscape. Delivered over two modules, the program covers the operations of a dealership business, how the overall industry works, the complete customer journey within a modern dealership, and how different roles contribute to customer experience and business success.

2 eLearning modules
BFAI100
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The Understanding Dealership Financials training program covers key aspects of dealership operations, including New Vehicles, Used Vehicles, Service and Parts, Finance and Aftermarket. Participants learn to analyse financial statements, optimise costs, and improve profitability through practical benchmarking and a comprehensive understanding of each department's financial impact.

6 eLearning modules
BFUDF100

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The Automotive Induction training program equips new and recently joined members of the automotive industry with essential knowledge of how dealerships operate and fit into the wider automotive landscape. Delivered over two modules, the program covers the operations of a dealership business, how the overall industry works, the complete customer journey within a modern dealership, and how different roles contribute to customer experience and business success—giving participants the confidence to operate effectively in their role from day one.

5 eLearning modules
BFAF100
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The online Service Advisor 101 Training Program is designed and written by Kieran Stack. Kieran was an accomplished Service Advisor and Service Manager and is now a dedicated Service Trainer. The framework for this training is designed in such a way that it is easy to comprehend and implement. It promises to leave Service Advisors from every level of experience with the skill set and mindset that they need to be effective in the role.

4 eLearning modules
BFSA100
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