Automotive Induction
The Automotive Induction training program equips new and recently joined members of the automotive industry with essential knowledge of how dealerships operate and fit into the wider automotive landscape. Delivered over two modules, the program covers the operations of a dealership business, how the overall industry works, the complete customer journey within a modern dealership, and how different roles contribute to customer experience and business success—giving participants the confidence to operate effectively in their role from day one.
Content for this training plan was developed by:
2 eLearning modules
Code: BFAI100
Learning Plan Overview
As the automotive sector continues to evolve, the need for knowledgeable and skilled professionals across all levels of the industry has never been more critical. Whether you're stepping into a head office, regional, or dealer staff role, understanding the ecosystem in which you operate is key to your success, and the success of the business.
This training program is designed to equip new and recently joined members of the automotive industry with a fundamental understanding of all aspects of the industry. Our aim is to bridge the gap between different functions and foster a cohesive understanding of the industry's ecosystem.
1.1 Industry Overview
Explore dealership functions and roles, the role of franchised dealerships, key industry players, vehicle segment classifications, and the purpose of VINs, compliance plates, and registration numbers.
eLearning
15 mins
Code: BFAI100_01
1.2 The Dealership Journey
Examine the key stages of the customer journey in a modern dealership, how various roles and departments collaborate to create a seamless experience, and encourages self-reflection on your own contribution to customer satisfaction and dealership success.
eLearning
15 mins
Code: BFAI100_02
Meet your Training Provider
Blue Flag is a specialised automotive service provider supporting the industry to drive greater outcomes for their businesses and people. With expert offerings across data, software, training and technology, Blue Flag is your industry trusted automotive content provider.
For more information, get in touch with our Academy team: