Understanding Dealership Financials
The Understanding Dealership Financials training program provides a comprehensive overview of key dealership departments, including New Vehicles, Used Vehicles, Service and Parts, and Finance and Insurance (F&I). Participants develop the skills to interpret financial statements, manage costs effectively, and enhance overall profitability. The program concludes with a practical case study that allows learners to apply their knowledge and assess their understanding in a real-world context. Through industry-focused scenarios and practical examples, participants learn about the key elements of financial statements and departmental reporting, and how these impact the overall health of the business.
Content for this training plan was developed by:
6 eLearning modules
Code: BFUDF100
Price: $150per dealer*
Learning Plan Overview
This module introduces core financial metrics used within a dealership and explains how to interpret them to assess overall business performance. Learners will explore the financial contributions of key departments including New Vehicles, Used Vehicles, Service, Parts, Finance, and Aftermarket, and understand how each impacts the dealership’s bottom line. Through benchmarking and performance analysis, participants will learn to identify trends, uncover improvement opportunities, and make informed decisions to support sustainable business growth.
1.1 Foundations
Understand key financial concepts in dealership operations, including the difference between gross profit and net profit, the distinction between front end and back end focused dealerships, and the importance of the “pool of gross” and enquiry as drivers of profitability.
eLearning
30 mins
Code: BFUDF100_01
1.2 New Vehicle Department
Explore financial indicators within the New Vehicle Department, learn how to optimise people and performance, understand the importance of Customer Relationship Management (CRM), and discover why knowing your Primary Market Area (PMA) is essential.
eLearning
25 mins
Code: BFUDF100_02
1.3 Used Vehicle Department
Examine financial indicators within the Used Vehicle Department, understand Return on Investment, master inventory and stock management, and explore how cross-department collaboration drives success.
eLearning
25 mins
Code: BFUDF100_03
1.4 Service & Parts Departments
Analyse financial indicators in the Service and Parts Departments, learn strategies for driving retention in aftersales, manage time and inventory effectively, and uncover key linkages to the dealership front end.
eLearning
25 mins
Code: BFUDF100_04
1.5 Finance & Insurance (F&I)
Explore financial indicators in the Finance and Insurance Department, learn how to drive customer retention through F&I products, improve process efficiency and compliance, and understand the important connections to Sales, Service, and overall dealership profitability.
eLearning
25 mins
Code: BFUDF100_05
1.6 Bringing it all together – a case study in understanding dealership financials
Apply key concepts from Modules 1–5 to a real-world case study, analysing departmental performance and using scenario-based decision-making to determine the most effective next steps.
eLearning
30 mins
Code: BFUDF100_06
Meet your Training Provider
BDO is a specialist automotive service provider supporting dealers, manufacturers, and industry groups across Australia. With deep industry expertise, BDO delivers tailored financial and consulting services across all vehicle sectors, offering clients targeted insights and strategies.
For more information, get in touch with our Academy team:
*Pricing is based on a monthly subscription fee per dealer rooftop, with a 12-month minimum term. A “dealer rooftop” is defined as a single rooftop location. Each dealer incurs a separate monthly subscription fee, regardless of how many franchises or employees operate within. Dealer Groups with multiple sites require a subscription for each location.
Once purchased, a training course is available to all employees at that dealership for the subscription period, with unlimited and unrestricted access.