Understanding Dealership Financials
The Understanding Dealership Financials training program covers key aspects of dealership operations, including New Vehicles, Used Vehicles, Service and Parts, and Finance and Insurance (F&I). Participants learn to analyse financial statements, optimise costs, and improve profitability through practical benchmarking and a comprehensive understanding of each department's financial impact. Through industry-focused scenarios and practical examples, participants learn about the key elements of financial statements and departmental reporting, and how these impact the overall health of the business.
Content for this training plan was developed by:
6 eLearning modules
Code: BFUDF100
Learning Plan Overview
This module introduces core financial metrics used within a dealership and explains how to interpret them to assess overall business performance. Learners will explore the financial contributions of key departments including New Vehicles, Used Vehicles, Service, Parts, Finance, and Aftermarket, and understand how each impacts the dealership’s bottom line. Through benchmarking and performance analysis, participants will learn to identify trends, uncover improvement opportunities, and make informed decisions to support sustainable business growth.
1.1 Foundations
Understand key financial concepts in dealership operations, including the difference between gross profit and net profit, the distinction between front end and back end focused dealerships, and the importance of the “pool of gross” and enquiry as drivers of profitability.
eLearning
30 mins
Code: BFUDF100_01
1.2 New Vehicle Department
Explore financial indicators within the New Vehicle Department, learn how to optimise people and performance, understand the importance of Customer Relationship Management (CRM), and discover why knowing your Primary Market Area (PMA) is essential.
eLearning
25 mins
Code: BFUDF100_02
1.3 Used Vehicle Department
Examine financial indicators within the Used Vehicle Department, understand Return on Investment, master inventory and stock management, and explore how cross-department collaboration drives success.
eLearning
25 mins
Code: BFUDF100_03
1.4 Service & Parts Departments
Analyse financial indicators in the Service and Parts Departments, learn strategies for driving retention in aftersales, manage time and inventory effectively, and uncover key linkages to the dealership front end.
eLearning
25 mins
Code: BFUDF100_04
1.5 Finance & Insurance (F&I)
Explore financial indicators in the Finance and Insurance Department, learn how to drive customer retention through F&I products, improve process efficiency and compliance, and understand the important connections to Sales, Service, and overall dealership profitability.
eLearning
25 mins
Code: BFUDF100_05
1.6 Benchmarking & Bringing it all Together
Bringing together all department benchmark metrics, to analyse holistic dealership performance, identify gaps and opportunities for improvement, and develop action plans to drive sustainable profitability.
eLearning
30 mins
Code: BFUDF100_06
Meet your Training Provider
BDO is a specialist automotive service provider supporting dealers, manufacturers, and industry groups across Australia. With deep industry expertise, BDO delivers tailored financial and consulting services across all vehicle sectors, offering clients targeted insights and strategies.
For more information, get in touch with our Academy team: